Returns, Refunds & Cancellation Policy

At Crazy Toys Master, we want you to have a positive shopping experience. Please review our return, refund, and cancellation guidelines before placing an order.

1. Returns — 7-Day Policy

We accept eligible return requests made within 7 calendar days of the confirmed delivery date.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging, including applicable tags and accessories.

• Proof of purchase or an order number is required.

• The return must be requested and authorized before the item is shipped back.

To request a return, contact support@crazytoysmaster.com with your order number and reason for returning the item.

Returns requested after the 7-day window may be declined, except where required by applicable law.

2. Order Cancellations

We begin processing orders as quickly as possible to ensure timely fulfillment.

Cancellation requests should be submitted within 1 hour of placing an order.

• Cancellation requests made within 1 hour will be accommodated whenever the order has not entered fulfillment.

• Once an order has entered processing with our supplier, cancellation may no longer be possible.

• Once an order has been shipped, it cannot be canceled or recalled through our standard cancellation process.

• If an order has already shipped, customers may request a return after delivery, subject to our return eligibility requirements.

To request cancellation, email support@crazytoysmaster.com immediately with your order number.

Submitting a cancellation request does not guarantee that the order can be stopped.

These conditions do not limit cancellation or refund rights required by applicable law, including rights relating to shipping delays.

3. Return Shipping Costs

For returns due to a change of mind, an incorrect selection, or an item no longer being wanted, customers are responsible for return shipping costs unless otherwise required by law.

If an item arrives damaged, defective, or incorrect due to an error on our part or that of our supplier, we will review the issue and provide an appropriate resolution at no additional return-shipping cost to the customer where applicable.

Do not return products without receiving instructions and authorization from our support team.

Unauthorized returns may not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at support@crazytoysmaster.com.

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging, when possible.

Our team will review the information and determine an appropriate resolution, such as a replacement, refund, or return.

Your statutory consumer rights remain unaffected.

5. Non-Returnable Items

For hygiene, safety, and product-specific reasons, certain items may not qualify for change-of-mind returns, including:

• Used or visibly damaged toys, unless received defective.

• Personalized or custom-made products.

• Personal care and hygiene products where an applicable exception permits refusal.

• Gift cards.

• Clearance or final-sale items, where clearly identified before purchase and where permitted by law.

If you are unsure whether your purchase qualifies, please contact us before returning it.

These exclusions do not override rights relating to faulty, misdescribed, or incorrectly supplied goods.

6. Exchanges

We do not currently offer direct exchanges as part of our standard return process.

If you would like a different product, color, or variation, please request an eligible return and place a new order.

7. Refunds

Once we receive and inspect an authorized return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 10 business days, or sooner when required by applicable law.

Your bank or credit card provider may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved, please contact support@crazytoysmaster.com.

8. International Orders

International orders may be subject to different consumer protection requirements.

Customers in the European Union and other jurisdictions with mandatory withdrawal rights retain those rights, including applicable statutory cancellation periods and remedies.

9. Contact Us

For questions regarding returns, refunds, cancellations, or damaged products, please contact:

Crazy Toys Master
Email: support@crazytoysmaster.com
Website: www.crazytoysmaster.com

We're happy to help with your order!